Warranty Coverage

We are committed to the quality and workmanship of our products and most of our products are covered by warranty.

This warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear and due to any of the warranty exclusions.

If the product is deemed to have a manufacturing defect, Mattress International Pte Ltd (known as MIPL) will at its discretion replace or repair the product. MIPL reserves the right to substitute comparable materials or models if the identical materials or models are not available at the time of replacement or repair.

This warranty is extended to purchases from MIPL, its authorised retailers/dealers and official e-marketplaces. A list of authorised retailers/dealers is available at our store locator page.

This warranty is extended only to the original purchaser and his/her delivery address. We will honour only 1 delivery address. In the event of a change of address, the original purchaser must update his/her new address with MIPL via phone or email to continue enjoying the benefits of the warranty coverage. The delivery of the purchased product from the old address to the new address must also be handled by MIPL to ensure the validity of the warranty.

 

Warranty Period

 

The warranty period will commence from the date of delivery/collection of the product. As warranty periods and coverage vary according to the products, please refer to the warranty reference guide below for more information.

 

Warranty Reference Guide

 

Mattresses

  • This warranty applies only to genuine structural defects in the mattress pertaining to workmanship and spring coil defects.
  • This warranty covers a free replacement or repair (including transportation charge) at the manufacturer’s discretion for workmanship and spring coil defect within 1 year from date of delivery. If identical mattress is not available at the time of replacement, it will be substituted with an equivalent quality model of similar value.
  • From the 2nd year onwards, the cost of replacement or repair will be charged based on the number of years you have used your current mattress, plus transportation charge.
  • This warranty excludes fair wear and tear, negligent usage, rough handling, improper care/maintenance and body impressions up of 38mm (1.5 inch). All mattresses may show body impressions as the upholstery settles. This is not a structural or manufacturing defect but a common occurrence indicating that the upholstery materials are conforming to the body.
  • This warranty does not apply to mattress dimensions that is within the tolerance level of +/- 1 to 2cm. While every effort is made to ensure the accuracy of the information presented, product sizes are subjected to a dimension variance due to the suppleness of the upholstery, manufacturing process and compressed packaging etc. The approximate height of the mattress is taken from the maximum height of the mattress. Mattress dimensions presented in inches are rounded down to the nearest 0.5 inches.
  • This warranty does not apply to the comfort level of the mattress including but not limited to: too soft, too hard, heat issues, back aches and rashes. Different sizes of the same mattress model may have different comfort levels due to the number of coils and tension of the materials. There may also be a difference to the feel of the mattress tested at the showroom compared to a new mattress as the new materials will require time to adapt to your body’s contours and weight.
  • This warranty shall not apply if the mattress is tampered and/or misused in any way. (e.g. Folding, bending, standing or jumping on the mattress which puts excessive strain on the internal components and can damage the mattress and foundation)
  • This warranty shall not apply if mattress has been burned, soiled, is in unsanitary condition, abused or damaged, including border wires which are bent with inappropriate shifting. A mattress protector should be used to prevent soiling.
  • This warranty shall not apply if the mattress is damaged due to improper foundation. The foundation used should be flat, solid and strong. Using an inferior foundation (e.g. wooden strips with wide gaps in between) will undermine the support of the whole mattress and can damage internal components.

 

Brand

Product

Warranty
Period & Coverage

MaxCoil

Mattresses

1 to 15 year limited warranty applicable to genuine structural defects in the mattress pertaining to workmanship and spring coil defects with the following exclusions:

• Fabric (including stains, burns, pilling, or loosening of covers)

• Normal body indentations (38mm or less)

• Dimension variance (tolerance of +/- 1 to 2cm)

• Issues relating to comfort preference (e.g. the mattress is too firm or too soft)

• Height and weight

• Handles (where fitted)

• Border wires

• Refer to warranty exclusions

 

Bed Frames

Frame structure: 5 year limited warranty

Gas spring: 10 year limited warranty

• Refer to warranty exclusions

 

Sofas

 

 

Frame structure: 3 year limited warranty

Mechanism: 6 months to 1 year limited warranty

• Refer to warranty exclusions

 

mooZzz

Mattresses

6 month to 5 year limited warranty applicable to genuine structural defects in the mattress pertaining to workmanship and spring coil defects with the following exclusions:

• Fabric (including stains, burns, pilling, or loosening of covers)

• Normal body indentations (38mm or less)

• Dimension variance (tolerance of +/- 1 to 2cm)

• Issues relating to comfort preference (e.g. the mattress is too firm or too soft)

• Height and weight

• Handles (where fitted)

• Border wires

• Refer to warranty exclusions

 

Bed Frames / Sofas

Frame structure: 1 year limited warranty

Gas Spring: 5 years limited warranty

• Refer to warranty exclusions

 

VIRO

Mattresses

1 to 12 year limited warranty applicable to genuine structural defects in the mattress pertaining to workmanship and spring coil defects with the following exclusions:

• Fabric (including stains, burns, pilling, or loose covers)

• Normal body indentations (38mm or less)

• Dimension variance (tolerance of +/- 1 to 2cm)

• Issues relating to comfort preference (e.g. the mattress is too firm or too soft)

• Height and weight

• Handles (where fitted)

• Border wires

• Refer to warranty exclusions

 

Bed Frames / Sofas

Frame structure: 1 year limited warranty

Gas spring: 5 year limited warranty

• Refer to warranty exclusions

 

DeRUCCl

Mattresses

12 year limited warranty applicable to genuine structural defects in the mattress pertaining to workmanship and spring coil defects with the following exclusions:

• Fabric (including stains, burns, pilling, or loosening of covers)

• Normal body indentations (38mm or less)

• Dimension variance (tolerance of +/- 1 to 2cm)

• Issues relating to comfort preference (e.g. the mattress is too firm or too soft)

• Height and weight

• Handles (where fitted)

• Border wires

• Refer to warranty exclusions

 

Sofas

Frame structure: 3 year limited warranty

Mechanism: 1 year limited warranty

• Refer to warranty exclusions

 

 

Bed Frames and Sofas

  • This warranty applies only to genuine structural defects in the bed frame/sofa pertaining to workmanship and spring coil defects (where applicable).
  • This warranty covers a free replacement or repair (including transportation charge) at the manufacturer’s discretion for workmanship and spring coil defect within 1 year from date of delivery. If identical bed frame/sofa is not available at the time of replacement, it will be substituted with an equivalent quality model of similar value.
  • From the 2nd year onwards, the cost of replacement or repair will be charged based on the number of years you have used your current bed frame/sofa, plus transportation charge.
  • This warranty excludes fair wear and tear, negligent usage, rough handling, improper care/maintenance and body impressions up of 38mm (1.5 inch). All bed frame/sofa may show body impressions as the upholstery settles. This is not a structural or manufacturing defect but a common occurrence indicating that the upholstery materials are conforming to the body.
  • This warranty does not apply to bed frame/sofa dimensions that is within the tolerance level of +/- 1 to 2cm. While every effort is made to ensure the accuracy of the information presented, product sizes are subjected to a dimension variance due to the suppleness of the upholstery, manufacturing process and compressed packaging etc.
  • This warranty does not apply to the comfort level of the bed frame/sofas including but not limited to: too soft, too hard, heat issues, back aches and rashes. There may also be a difference to the comfort level of the sofa tested at the showroom compared to a new sofa as the new materials will require time to adapt to your body’s contours and weight.
  • This warranty shall not apply if the bed frame/sofa is tampered and/or misused in any way. (e.g. Standing or jumping on the bed frame/sofa which puts excessive strain on the internal components and can damage the bed frame/sofa and foundation)
  • This warranty shall not apply if bed frame/sofa has been burned, soiled, is in unsanitary condition, abused or damaged.

 

Warranty Exclusions and Limitations

 
  • This warranty does not cover damages resulting from negligence, abuse, normal wear and tear, or accidents: including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.
  • This warranty does not cover damages by using detergents, abrasives or other harsh cleaning agents.
  • This warranty does not cover products that are stained, soiled or infested with insects or pests even if it is defective.
  • This warranty does not apply if the product is used outdoors when it is not intended for outdoor usage.
  • This warranty will be considered void if the product is found to be repaired or modified by the consumer or other parties not authorised by MIPL.
  • This warranty does not cover products sold as “clearance”, “display” or “distressed” pieces.
  • This warranty does not cover products not purchased directly from MIPL, its authorised retailers/dealers and official e-marketplaces.
  • This warranty does not cover products shipped out of Singapore.
  • Any product replaced or repaired under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.
  • After inspection and assessment, should a product be deemed as defective due to misuse or wear and tear instead of manufacturing issues, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the customer.
  • For manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the customer.
  • This warranty does not apply to variance within manufacturing tolerance.
  • Due to hygiene reasons, bedding accessories and bed linen products will not be covered by warranty.

 

Warranty Registration

 

Please register your warranty online to obtain the benefits of the product warranty. You will need to produce the original sales invoice as proof of purchase when making a claim.

 

Warranty Claim

 

If you encounter a problem with your product, please submit your claim to customercare@mattressintl.com with the invoice number, a description of the problem and a photo of the defect. The original sales invoice will need to be produced as proof of purchase.