Warranty Coverage
Last update: 13 August 2025
At Mattress International Pte Ltd (“MIPL”), we are committed to the quality and workmanship of our products. Most of our products are covered by warranty.
Eligibility
This warranty applies only to purchases made from MIPL, our authorised retailers/dealers, and official e-marketplace stores.
The list of authorised retailers/dealers is available on our Store Locator page.
Brand and product model labels must remain intact to identify the product and validate the warranty.
Please e-register your product warranty online to enjoy the benefits of warranty coverage. The original sales invoice must be retained as proof of purchase when making a claim.
This warranty is non-transferable and applies only to the original purchaser and the original delivery address. If you change address, you must notify MIPL via email and have MIPL handle the product delivery to your new address to maintain warranty validity.
For hygiene reasons, bedding accessories and bed linen products are not covered by warranty.
Warranty Period & Coverage
The warranty period varies by product and begins from the date of delivery or collection. Please refer to the Warranty Coverage Table for specific durations.
During the warranty period, MIPL will repair or replace the product at our discretion if it is found to have a manufacturing defect in materials or workmanship.
If the identical model or materials are unavailable at the time of service, MIPL may substitute a comparable model or materials.
If a defect is found to be caused by misuse, improper care, or normal wear and tear, the cost of materials, replacement parts, transport, service, and related expenses will be borne by the customer.
Any repair or replacement will not extend the original warranty period or start a new warranty period.
MIPL’s decision on all matters related to warranty claims is final and binding.
Warranty Registration
Please register your warranty online to enjoy the benefits of warranty coverage.
Warranty Claim
To submit a warranty claim, email customercare@mattressintl.com with the following:
- A copy of your sales invoice showing the date of delivery and the product model
- A description of the issue
- Images clearly showing the defect and/or issue
Mattress Warranty Coverage
The limited warranty for mattresses applies to manufacturing defects related to the materials and workmanship of spring coil and foam.
This warranty conditions stated below apply to MaxCoil, mooZzzz, VIRO and DeRUCCI mattresses.
The limited warranty covers a complimentary replacement or repair (including transport and service fee) for any manufacturing defects within 1 year from the date of delivery/collection. If the product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
From the 2nd year onwards, the cost of replacement or repair will be pro-rated and charged based on the number of years left in the warranty for the product. There will be an assessment fee for investigating and identifying the cause of the issue. Should customer agree with the corrective actions proposed, transport and service fees will also be chargeable to proceed.
Limitations and Exclusions
This warranty does not apply to:
- Normal wear and tear, negligent usage, improper care/maintenance or accidents including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets. Please refer to the product care for mattresses.
- Stains, soiling, and discolouration that may occur over time. A mattress protector should be used to prevent staining and soiling.
- Damages caused by using bleach, abrasives or other harsh cleaning agents.
- Softening of the mattress over time due to regular usage. A mattress will eventually get softer with prolonged exposure to body weight pressure.
- Body impressions of 38mm (1.5 inches) or less. Body impressions on bedding are a natural phenomenon that reflects that the comfort layers are conforming to the body. Hence, body impressions of 38mm (1.5 inches) or less on mattresses are common occurrences not considered manufacturing defects.
- Dimensions that are within the tolerance level of +/- 20mm. While every effort is made to ensure the accuracy of the information presented, product sizes are subjected to a dimension variance due to the suppleness of the upholstery, manufacturing process and compressed packaging etc. The height of the mattress is measured from the maximum height of the mattress. Mattress dimensions in inches are rounded down to the nearest 0.5 inches.
- Product weight.
- Product that has been tampered with and/or misused in any way e.g. bending, standing, or jumping on the product which puts excessive strain on the internal components and can cause damage to its structure.
- Mattress damage resulting from inadequate support due to an unsuitable bed frame of inferior foundation is not covered under warranty. A mattress must be placed on a flat, solid and structurally sound base capable of supporting both the weight of the mattress and its users. Foundations such as slatted bases with wide gaps may compromise mattress support and cause damage to the internal components, which is not considered a manufacturing defect.
- Wear and tear to the mattress fabric, top quilting layer (including fibre fill), or removable covers is not covered under warranty. This includes, but is not limited to, stains, burns, pilling, fabric tears, softening of materials, normal compression of fibre fill, and loosening of covers, which are conditions typically resulting from regular use rather than product defects.
- Border wires (e.g. bent with inappropriate shifting over time).
- Mattress handles. The mattress handles are designed for positioning the mattress and should never be used to lift or support the weight of the mattress.
- Bed bugs and insects or if the mattress is found to be in an unsanitary condition, even if the mattress is found to be defective.
- Individual comfort preference of the mattress related to texture and firmness (e.g. too hard or too soft). Comfort preference is subjective to each individual and is not considered a manufacturing defect. Different sizes of the same mattress model may have different comfort levels due to the number of coils and tension of the materials. There may also be a difference in the feel of the mattress tested at the showroom compared to a new mattress, as the new materials will require time to adapt to the body’s contours and weight.
- Personal dissatisfaction with the product including but not limited to heat issues, body aches, allergies and sensitivities, and new smells/odours.
- Product found to be repaired or modified by the customer or other parties not authorised by MIPL. The warranty will be considered void.
- Product that has been used outdoors.
- Product sold by unauthorised sellers. This warranty does not cover products not purchased directly from Mattress International Pte Ltd, authorised retailers/dealers and official e-marketplaces.
- Product sold for commercial use.
- Product sold under “Clearance Sale” and “Display Item”.
- Product shipped out of Singapore.
- Service, transport and removal cost of the product unless otherwise stated.
Mattress Warranty Period
| Brand | Type Of Product | Warranty Period* |
| MaxCoil |
Pocketed Spring |
Spring system: 15 year limited warranty^ Foam: 15 year limited warranty^ Motorised mechanism: 2 year limited warranty (adjustable mattresses) |
| Bonnell Spring |
Spring system: 12 year limited warranty^ Foam: 12 year limited warranty^ |
|
| Foam |
Foam: 10 year limited warranty^ Motorised mechanism: 2 year limited warranty (adjustable mattresses) |
|
Foam: 1 year limited warranty*
|
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| mooZzz | Pocketed Spring |
Spring system: 5 year limited warranty Foam: 5 year limited warranty |
| Bonnell Spring |
Spring system: 3 year limited warranty Foam: 3 year limited warranty |
|
| Foam | Foam: 1 year limited warranty | |
| VIRO | Pocketed Spring |
Spring system: 12 year limited warranty^ Foam: 12 year limited warranty^ |
| Bonnell Spring |
Spring system: 10 year limited warranty^ Foam: 10 year limited warranty^ |
|
| Foam | Foam: 10 year limited warranty^ | |
Foam: 5 year limited warranty*
|
||
Foam: 3 year limited warranty*
|
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Foam: 1 year limited warranty*
|
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| DeRUCCI |
Pocketed Spring |
Spring system: 12 year limited warranty Foam: 12 year limited warranty |
| AI Smart Mattress |
Mattress: 10 year limited warranty Mechanism: 10 year limited warranty If issues due to manufacturing defects or product quality occur within 1 year from the date of delivery, a new mattress will be replaced free of charge. If issues due to manufacturing defects or product quality occur within 3 years from the date of delivery, repair services will be provided free of charge. If issues due to manufacturing defects or product quality occur within 10 years from the date of delivery, the mattress will be covered for repair services. Material, repair and transport costs will be borne by the customer. |
*Warranty period is according to the type of product unless otherwise stated by model.
^Warranty period varies for models purchased before 1st April 2017. Please contact our customer service team via Whatsapp 9119 0484 for more information.
Bed Frame Warranty Coverage
The limited warranty for bed frames applies to manufacturing defects related to materials and workmanship of the frame structure, gas spring and mechanism (where applicable).
Our bed frames come with Tim-bor® and Bora-Care® wood protection and the warranty covers any frame structure damage caused by wood insects.
MaxCoil Bed Frame Warranty
For purchases before 1st April 2022
The limited warranty covers a complimentary replacement or repair (including transport and service fee for the 1st year) for any manufacturing defects within 3 years from the date of delivery. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
For purchases from 1st April 2022
The limited warranty covers a complimentary replacement or repair (including transport and service fee for the 1st year) for any manufacturing defects within 5 years from the date of delivery. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
mooZzz Bed Frame Warranty
The limited warranty covers a complimentary replacement or repair (including transport and service fee) for any manufacturing defects within 1 year from the date of delivery. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
VIRO Bed Frame Warranty
The limited warranty covers a complimentary replacement or repair (including transport and service fee) for any manufacturing defects within 1 year from the date of delivery. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
Limitations and Exclusions
This warranty does not apply to:
- Normal wear and tear, negligent usage, improper care/maintenance or accidents including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.
- Stains, soiling and discolouration that may occur over time.
- Damages caused by using bleach, abrasives or other harsh cleaning agents.
- Dimensions that are within the tolerance level of +/- 20mm. While every effort is made to ensure the accuracy of the information presented, product sizes are subjected to a dimension variance due to the suppleness of the upholstery, manufacturing process and compressed packaging etc.
- Product weight.
- Product that has been tampered with and/or misused in any way e.g. bending, standing, or jumping on the product which puts excessive strain on the internal components and can cause damage to its structure.
- Bed frame upholstery fabric and removable covers (including stains, burns, pilling or loosening of covers).
- Individual comfort preference. Comfort preference is subjective to each individual and is not considered a manufacturing defect.
- Personal dissatisfaction with the product including but not limited to heat issues, body aches, allergies and sensitivities, and new smells/odours.
- Product found to be repaired or modified by the customer or other parties not authorised by MIPL. The warranty will be considered void.
- Product that has been used outdoors.
- Product sold by unauthorised sellers. This warranty does not cover products not purchased directly from Mattress International Pte Ltd, authorised retailers/dealers and official e-marketplaces.
- Product sold for commercial use.
- Product sold under “Clearance Sale” and “Display Item”.
- Product shipped out of Singapore.
- Service, transport and removal cost of the product unless otherwise stated.
Bed Frame Warranty Period
| Brand | Type | Warranty Period |
|
MaxCoil |
Bed Frames, Storage Beds, Pullout Beds, Bunk Beds, Adjustable Beds |
Frame structure: 3 or 5** year limited warranty Gas spring: 10 year limited warranty Motorised mechanism: 2 year limited warranty Pullout mechanism: 1 year limited warranty **For purchases from 1st April 2022 |
|
mooZzz |
Bed Frames, Storage Beds, Pullout Beds, Daybeds |
Frame structure: 1 year limited warranty Gas spring: 5 year limited warranty Pullout mechanism: 1 year limited warranty |
|
VIRO |
Bed Frames, Storage Beds |
Frame structure: 1 year limited warranty Gas spring: 5 year limited warranty |
Sofa Warranty Coverage
The limited warranty for sofas applies to manufacturing defects related to materials and workmanship of the frame structure, spring coil and mechanism (where applicable).
MaxCoil Sofa Warranty
The limited warranty covers a complimentary replacement or repair (including transport and service fee for the 1st year) for any manufacturing defects up to 3^ years or full warranty period (whichever lesser) from the date of delivery/collection. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
^For purchases from Courts, the limited warranty covers a complimentary replacement or repair (including transport and service fee) for any manufacturing defects up to 1 year from the date of delivery/collection. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
mooZzz Sofa Warranty
The limited warranty covers a complimentary replacement or repair (including transport and service fee) for any manufacturing defects up to 1 year or full warranty period (whichever lesser) from the date of delivery/collection. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
VIRO Sofa Warranty
The limited warranty covers a complimentary replacement or repair (including transport and service fee) for any manufacturing defects up to 1 year from the date of delivery/collection. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
DeRUCCI Sofa Warranty
The limited warranty covers a complimentary replacement or repair (including transport and service fee for the 1st year) for any manufacturing defects up to 3 years from the date of delivery. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
From the 2nd year onwards, transport and service fees as well as the delivery fee for the return of the defective product and for any replacement will also be chargeable. Please note that there will be an assessment fee for investigating and identifying the cause of the issue.
Limitations and Exclusions
This warranty does not apply to:
- Normal wear and tear, negligent usage, improper care/maintenance or accidents including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.
- Stains, soiling and discolouration that may occur over time.
- Damages caused by using bleach, abrasives or other harsh cleaning agents.
- Dimensions that are within the tolerance level of +/- 20mm. While every effort is made to ensure the accuracy of the information presented, product sizes are subjected to a dimension variance due to the suppleness of the upholstery, manufacturing process and compressed packaging etc.
- Product weight.
- Sofa that has been tampered with and/or misused in any way e.g. bending, standing, or jumping on the sofa which puts excessive strain on the internal components and can cause damage to its structure.
- Sofa upholstery fabric and removable covers (including stains, burns, pilling or loosening of covers).
- Individual comfort preference. Comfort preference is subjective to each individual and is not considered a manufacturing defect.
- Personal dissatisfaction with the product including but not limited to heat issues, body aches, allergies and sensitivities, and new smells/odours.
- Product found to be repaired or modified by the customer or other parties not authorised by MIPL. The warranty will be considered void.
- Product that has been used outdoors unless otherwise stated as intended for such purpose.
- Product sold by unauthorised sellers. This warranty does not cover products not purchased directly from Mattress International Pte Ltd, authorised retailers/dealers and official e-marketplaces.
- Product sold for commercial use.
- Product sold under “Clearance Sale” and “Display Item”.
- Product shipped out of Singapore.
- Service, transport and removal cost of the product unless otherwise stated.
Sofa Warranty Period
| Brand | Type | Warranty Period* |
|
MaxCoil |
Sofas, Recliner Sofas, Armchairs, Recliner Armchairs Designer Chairs |
Frame structure: 1^ / 3 year limited warranty Motorised mechanism: 1 year limited warranty ^For purchases from Courts |
|
Frame structure: 3 month limited warranty* Motorised mechanism: 3 month limited warranty*
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|
mooZzz |
Sofas, Sofas Beds, Armchairs, Chaise Loungers |
Frame structure: 1 year limited warranty Sofa bed mechanism: 1 year limited warranty |
|
Foam: 6 month limited warranty*
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|
VIRO |
Sofa Beds |
Foam: 1 year limited warranty |
|
DeRUCCI |
Sofas |
Frame structure: 3 year limited warranty |
*Warranty period is according to the type of product unless otherwise stated by model.
^Warranty period varies for models purchased before 1st April 2017. Please contact our customer service team via Whatsapp 9119 0484for more information.
Bedding Accessories Warranty Coverage
Due to hygiene reasons, our bedding accessories are not covered by warranty. These items include but are not limited to pillows, bolsters, protectors, quilts, blankets, bedlinen, cushions etc.
Home Furnishing Warranty Coverage
We do not offer warranty for our home furnishing products unless otherwise stated.
Due to hygiene reasons, soft furnishings from our home furnishing category are not covered by warranty. These items include but are not limited to bath towels, bath robes, cushions, travel pillows etc.
mooZzz Home Furnishing Warranty
The limited warranty for home furnishing applies to manufacturing defects related to the materials and workmanship of frame structure for selected products.
The limited warranty covers a complimentary replacement or repair (including transport and service fee) for any manufacturing defects up to 1 year or full warranty period (whichever lesser) from the date of delivery/collection. If the exact product model is not available at the time of replacement, it will be substituted with an equivalent model of similar quality and value.
Limitations and Exclusions
This warranty does not apply to:
- Normal wear and tear, negligent usage, improper care/maintenance or accidents including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.
- Stains, soiling and discolouration that may occur over time.
- Damages caused by using bleach, abrasives or other harsh cleaning agents.
- Dimensions that are within the tolerance level of +/- 20mm. While every effort is made to ensure the accuracy of the information presented, product sizes are subjected to a dimension variance due to the suppleness of the upholstery, manufacturing process and compressed packaging etc.
- Product weight.
- Upholstery fabric (including stains, burns, pilling or loosening of covers).
- Individual comfort preference of the furniture related to texture and firmness (e.g. too hard or too soft). Comfort preference is subjective to each individual and is not considered a manufacturing defect.
- Personal dissatisfaction with the product including but not limited to heat issues, body aches, allergies and sensitivities, and new smells/odours.
- Product found to be repaired or modified by the customer or other parties not authorised by MIPL. The warranty will be considered void.
- Product that has been used outdoors unless otherwise stated as intended for such purpose.
- Product sold by unauthorised sellers. This warranty does not cover products not purchased directly from Mattress International Pte Ltd, authorised retailers/dealers and official e-marketplaces.
- Product sold for commercial use.
- Product sold under “Clearance Sale” and “Display Item”.
- Product shipped out of Singapore.
- Service, transport and removal cost of the product unless otherwise stated.
Home Furnishing Warranty Period
| Brand | Type | Warranty Period* |
|
MaxCoil |
Coffee Tables, Side Tables, Console Tables, Shelves & Cabinets, Beans Bags, Bathroom Accessories |
No warranty |
|
mooZzz |
Coffee Tables, Side Tables, Shelves & Cabinets, Bean Bags, Dining Tables, Dining Chairs Poufs |
No warranty |
|
Frame Structure: 1 year limited warranty*
|
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|
Storage Ottomans |
Frame Structure: 6 month limited warranty |
*Warranty period is according to the type of product unless otherwise stated by model.
