Order & Delivery Policy

Modes of Payment

We accept payment via PayPal, Visa and Mastercard credit cards.

Order Confirmation

Upon confirmation of your order, you will receive an automated email with the details of your order. All processed orders are final and are non-refundable.

Delivery

1. Delivery lead time varies for each product. Please refer to the table below for more information.

Product Delivery
Mattresses 3 - 7 working days
Bed Frames 5 - 7 working days
Sofas and Seating 5 - 10 working days
Bedding Accessories 3 - 5 working days
Home Furnishings 3 -7 working days

2. Our delivery timing from Mondays to Fridays is from 10am to 6pm, and on Saturdays from 10am to 4pm.

3. We do not deliver on Sundays and public holidays.

4. Our delivery team will contact you 1 working day before your delivery date via the contact number provided to inform you of the delivery timing.

5. Delivery is free for orders above $60*. For orders below $60, the standard delivery fee is $2.00 per trip. *Please refer to the section on staircase charges for more information.

6. An extra $10 fee will be levied for deliveries to Sentosa.

7. We deliver to most parts of Singapore except for restricted locations such as prisons, shipyards, military bases, airport zone and Jurong Island.

8. We offer one-to-one like-for-like disposal service for deliveries. *Please refer to section on disposal service for more information.

9. For any delivery issues, please call +65 6496 9040 or SMS +65 9655 8688 during working hours from 9am to 6pm.

Self-Collection

For hand carry items, you may opt for the self-collection option at the checkout page. Self-collection is also available at all PostureCare Mattress Galleries. Please refer to store locations for more information.

You will be contacted via the contact number provided once your purchase is available for collection. Your order confirmation will be required as proof of purchase upon collection.

Assembly

All bed frames and sofa sets come with free assembly upon delivery.

Staircase Charges

Staircase charges apply if our delivery team is unable to carry bulky furniture to your location via the elevator at the point of delivery. We will assess at our own discretion the feasibility of the furniture being carried up via the staircase in a non-hazardous manner.

Should delivery via staircase be deemed safe, additional charges per bulky item will apply as follows:

1st to 4th storey Free of charge
5th storey onwards $10 per storey for each bulky item


Please note that the staircase charges will need to be paid to our delivery team before commencement of the delivery.

Disposal

We offer a one-to-one like-for-like disposal service during delivery. Each additional item disposed is chargeable at $60.

As we may have limited space on our delivery vehicles, do inform us in advance should you need to dispose your old mattress so that we can make the necessary arrangement.You may contact us by phone +65 6496 9040 or SMS +65 9655 8688 during working hours from 9am to 6pm. We seek your understanding if we are unable to accept additional disposal requests on the spot due to space constraint.

Do note that the staircase charges are also applicable to the disposal of old items if the lift at your delivery location is inaccessible.

Exchange

Exchange is available within 3 working days from the date of delivery if a wrong or defective item is received. You may contact us by phone at +65 6496 9040 or SMS +65 9655 8688 during working hours from 9am to 6pm. Your invoice or delivery order will be required as proof of purchase upon your request for exchange.

Oversea Shipping

We currently do not provide overseas delivery. However, if you are looking to do a bulk purchase of furniture to ship to another country, do email us at enquiry@mattressintl.com or whatsapp us at +65 98416900 and our team will see if we can work out an arrangement.

Keeping deliveries safe during Covid-19

While ensuring your delivery is as efficient as possible, rest assured that our delivery team is taking the following safety measures.

Our delivery team is taking the following safety measures during delivery:

  •         Check temperature twice daily
  •         Wear masks and disposable gloves
  •         Sanitise hands and observe safe distancing
  •         Disinfect vehicles

We also seek your co-operation for the following health precautions:

  •        Make a health declaration that no one in your household is on Stay-Home Notice or recovered from Covid-19 within 30 days
  •        Wear masks and observe safe distancing

Thank you for playing a part to keep all of us healthy.
Let’s stay safe!

 

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