Warranty

We are committed to the quality and workmanship of our products and most of our products are covered by warranty.
This warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear and due to any of the warranty exclusions.

If the product is deemed to have a manufacturing defect, Mattress International Pte Ltd (known as MIPL) will at its discretion replace or repair the product. MIPL reserves the right to substitute comparable materials or models if the identical materials or models are not available at the time of replacement or repair.

This warranty is extended only to the original purchaser from MIPL, its authorised retailers/dealers and official e-marketplaces. A list of authorised retailers/dealers is available at our store locator page.

Warranty Period

The warranty period will commence from the date of delivery/collection of the product. As warranty periods and coverage vary according to the products, please refer to the warranty reference guide below for more information.

Warranty Reference Guide

Brand Product Warranty Period & Coverage
MaxCoil Mattresses 10 or 15 year limited warranty with the following exclusions:
• Fabric (including stains, burns, pilling, or loose covers)
• Normal body indentations (38mm or less)
• Issues relating to comfort preference, e.g. the mattress is too firm or too soft
• Height and weight
• Handles (where fitted)
• Border wires
• Refer to warranty exclusions
Bed Frames / Sofas Frame structure: 3 year limited warranty
• Refer to warranty exclusions
mooZzz Mattresses 6 month to 5 year limited warranty with the following exclusions:
• Fabric (including stains, burns, pilling, or loose covers)
• Normal body indentations (38mm or less)
• Issues relating to comfort preference, e.g. the mattress is too firm or too soft
• Height and weight
• Handles (where fitted)
• Border wires
• Refer to warranty exclusions
Bed Frames / Sofas Frame structure: 6 month to 1 year limited warranty
• Refer to warranty exclusions

VIRO Mattresses 1 or 12 year limited warranty with the following exclusions:
• Fabric (including stains, burns, pilling, or loose covers)
• Normal body indentations (38mm or less)
• Issues relating to comfort preference, e.g. the mattress is too firm or too soft
• Height and weight
• Handles (where fitted)
• Border wires
• Refer to warranty exclusions
Bed Frames / Sofas Frame structure: 1 year limited warranty
• Refer to warranty exclusions

Warranty Exclusions and Limitations

• This warranty does not cover damages resulting from negligence, abuse, normal wear and tear, or accidents: including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.
• This warranty does not cover damages by using detergents, abrasives or other harsh cleaning agents.
• This warranty does not cover products that are stained, soiled or infested with insects or pests even if it is defective.
• This warranty does not apply if the product is used outdoors when it is not intended for outdoor usage.
• This warranty will be considered void if the product is found to be repaired or modified by the consumer or other parties not authorised by MIPL.
• This warranty does not cover products sold as “clearance”, “display” or “distressed” pieces.
• This warranty does not cover products not purchased directly from MIPL, its authorised retailers/dealers and official e-marketplaces.
• This warranty does not cover products shipped out of Singapore.
• Any product replaced or repaired under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.
• After inspection and assessment, should a product be deemed as defective due to misuse or wear and tear instead of manufacturing issues, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the customer.
• For manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the customer.
• This warranty does not apply to variance within manufacturing tolerance.
• Under the limited warranty for mattresses, replacements (if any) will be charged based on the number of years you have used your current mattress. For example, if your mattress is already 5 years old, the replacement will be charged at 50% of the current retail price.
• Due to hygiene reasons, bedding accessories and bed linen products will not be covered by warranty.

Warranty Registration

Please register your warranty online to obtain the benefits of the product warranty. You will need to produce the original sales invoice as proof of purchase when making a claim.

Warranty Claim

If you encounter a problem with your product, please submit your claim to enquiry@mattressintl.com with the invoice number, a description of the problem and a photo of the defect. The original sales invoice will need to be produced as proof of purchase.

 

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