FAQs

1. Where can I shop for your products?

MaxCoil, mooZzz and VIRO products can be found at our showroom galleries, department stores and furniture shops. A list of authorised retailers and dealers is available at our store locator page.

You can also shop for our products online through our website and official e-marketplaces.

2. How do I place an order through your website?

These are the steps to shop online with us:

  1.      Create an account or order as a guest
  2.      Choose your product, amend the quantity and add to cart
  3.      A pop-up window will appear to confirm that the item has been added to cart
  4.      Go to shopping cart to check and confirm your order
  5.      Provide delivery and billing information
  6.      Select delivery timing or self-collection option
  7.      Choose payment options and finalise payment
  8.      You will see the payment transaction status on your screen
  9.      You will receive an email notification if your order is successful

3. What payment methods do you accept online?

We accept payment via PayPal, Visa or Mastercard.

4. Can I cancel my order?

All processed orders are final and non-refundable.

1. Do you offer customisation for your products?

Yes. You can email us at enquiry@mattressintl.com about the product you are looking at and your requirements and our team will see what we can do for you.

2. Do you offer discounts for your products?

We offer discounts from time to time. You can stay updated through our Facebook and Instagram accounts or subscribe to our newsletter.

1. How long does it take for my order to be delivered?

We aim to fulfil each delivery in the most efficient manner. Each product has different delivery lead times due to stock availability and location of the product at our local/overseas warehouse.

You may refer to the table below for more information on the delivery lead times for each product.

Product Delivery
Mattresses 3 - 7 working days
Bed Frames 5 - 7 working days
Sofas and Seating 5 - 10 working days
Bedding Accessories 3 - 5 working days

Home Furnishings 3 - 7 working days

2. How much does delivery cost?

Delivery is free for orders above $60*. For orders below $60, the standard delivery fee is $2.00 per trip from Mondays to Saturdays. There will also be extra charge levied for delivery to Sentosa.

Monday to Saturday < $60 $2.00 per delivery
Sentosa  extra charge of $10 per delivery

*To qualify for free delivery, your delivery location must be accessible via the elevator or must be on the same floor as the goods loading/unloading area. Please refer to staircase charges if your delivery location can only be accessed via stairs.

3. Do you have staircase charges?

Staircase charges apply if our delivery team is unable to carry bulky furniture to your location via the elevator at the point of delivery. We will assess at our own discretion the feasibility of the furniture being carried up via the staircase in a non-hazardous manner.

Should delivery via staircase be deemed safe, additional charges per bulky item will apply as follows:

1st to 4th storey Free of charge
5th storey onwards $10 per storey for each bulky item

Please note that the staircase charges will need to be paid to our delivery team before commencement of the delivery.

4. What are your delivery timings like?

Our delivery timings are as follows:

Monday to Friday 10am to 2pm, 2pm to 6pm 
Saturday 10am to 12pm, 12 to 4pm

5. Can I choose the delivery date and timing?

You may select your preferred date at the checkout page for orders placed through our website.

We are unable to allow the selection for delivery timings as our delivery schedule is based on location. You may indicate your preferred time slot and if your place of residence (eg. condominiums) has certain restrictions and we will do our best to work out an arrangement.

Our delivery team will contact you 1 working day before your delivery date via the contact number provided to inform you of the delivery timing. 

6. Can I change my delivery date?

Yes. You can inform us 3 days in advance prior to the delivery date if you need to postpone the date of your delivery.

Our delivery team will contact you 1 working day before your delivery date via the contact number provided to inform you of the delivery timing. 

Do note that our Company (MIPL) reserves the right to impose additional charges for the replacement delivery should the 1st delivery attempt be unsuccessful.

7. Do you deliver on weekends and public holidays?

We deliver on Saturdays but not on Sundays and public holidays.

8. Do you deliver to all parts of Singapore?

We do not deliver to restricted locations such as prisons, shipyards, military bases, airport zone and Jurong Island.

9. Do you ship internationally?

We currently do not provide overseas delivery. However, if you are looking to do a bulk purchase of furniture to ship to another country, do email us at enquiry@mattressintl.com or whatsapp us at +65 98416900 and our team will see if we can work out an arrangement.

10. Do you offer disposal service?

We offer a one-to-one like-for-like disposal service during delivery. Each additional item disposed is chargeable at $60.

As we may have limited space on our delivery vehicles, do inform us in advance should you need to dispose your old mattress so that we can make the necessary arrangement. You may contact us by phone +65 6496 9040 or SMS +65 9655 8688 during working hours from 9am to 6pm. We seek your understanding if we are unable to accept additional disposal requests on the spot due to space constraint.

Do note that the staircase charges are also applicable to the disposal of old items if the lift at your delivery location is inaccessible.

11. Can you hold my order until my house is ready?

We are able to hold your order for up to 3 months from your date of purchase. If you need to hold your order for more than 3 months, do write to us at enquiry@mattressintl.com and our team will see what we can do for you.

Once you can confirm a delivery date for your purchase, you can call us at +65 6496 9040 or SMS us at +65 9655 8688 during working hours (9am to 6pm) to make a delivery arrangement.

12. What should I do if the item delivered is a wrong item or is found to be defective?

Exchange is available within 3 working days from the date of delivery if a wrong or defective item is received. You may contact us by phone +65 6496 9040 or SMS +65 9655 8688 during working hours from 9am to 6pm. Your invoice or delivery order will be required as proof of purchase upon your request for exchange.

13. Do you offer assembly for your products?

We provide free assembly for our bed frames and sofa sets upon delivery.

14. Can I do a self-collection for my purchase?

For hand carry items, you may opt for the self-collection option at the checkout page. Self-collection is also available at all PostureCare Mattress Galleries. Please refer to store locations for more information.

You will be contacted via the contact number provided once your purchase is available for collection. Your order confirmation will be required as proof of purchase upon collection.

1. Is there warranty for your products?

Most of our products are covered by warranties with different durations. You may refer to the section Warranty Coverage for more information.
Due to hygiene reasons, bedding accessories and bed linen products are not covered by warranty.

2. Do I have to register warranty for the product that I have purchased?

Please register the warranty for your purchased product online to obtain the benefits of the product warranty. You will need to keep the original sales invoice as proof of purchase when making a claim.

3. How do I claim my warranty?

If you encounter a problem with your product, please submit your claim to enquiry@mattressintl.com with the invoice number, a description of the problem and a photo of the defect. The original sales invoice will need to be produced as proof of purchase.

 

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